At Velita, your satisfaction is always our top priority. While we strive to deliver excellent products, we understand that there may be times when a product doesn’t quite meet your expectations. To ensure you always feel secure when shopping at velita.shop, we’ve established a clear and easy-to-understand return and refund policy. This policy helps you quickly and conveniently process any returns or refunds when needed.

Return Conditions

We are happy to accept returns within 15 days from the date of receipt, provided the product meets the following requirements:

1. Product Condition: The product must be in its original condition, unused, and with all tags attached.
2. Original Packaging: The product must be returned in its original packaging, including all accessories and documentation (if any).
3. Proof of Purchase: To request a return, please provide the receipt or proof of purchase.
4. Other Conditions: Products purchased during final sale events or marked as non-returnable cannot be returned.

Return Process

1. Contact Us: To start the return process, please contact us via contact@velita.shop or phone number provided on velita.shop. We will guide you through the process.
2. Send the Product: Once approved, you can send the product back to us at the following address:
   • Return address in Vietnam: 2 Huynh Thuc Khang, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
   • Return address in the United States: 4100 Payne Ave, Cleveland, OH 44103, United States

Please note that you will be responsible for the shipping costs associated with the return.

Refunds

Once we receive and inspect the returned product, we will process the refund within 3-4 business days through the original payment method. The time for the refund to reflect in your account may vary depending on your bank or payment provider.

Non-Eligible Returns

We cannot accept returns for products that have been used, damaged due to customer fault, or are not in their original condition.

Contact Us

If you have any questions about our return and refund policy, please contact us via contact@velita.shop or phone number provided on velita.shop.